The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an ...

The CRA proactively revokes CRA user IDs and passwords that may have been obtained by unauthorized third parties through external sources. Additionally, user IDs and passwords that have been unused ...

The CRA says it's making changes that could impact some tax filers who want to continue using paper forms and documents as it ...

Improved taxpayer service isn’t about putting out short-term fixes or building shiny dashboards to track superficial and ...

Finance and National Revenue Minister François-Philippe Champagne called on the CRA to fix its call centre problems within ...

If you filed on paper last year you'll have to print them out yourself or ask for them, and they won't include all the ...

The Canada Revenue Agency (CRA) says it will no longer mail T1 income tax packages to taxpayers who file paper returns — a change that supports the agency’s shift to digital services. “Paper filers ...

In an update released early Thursday morning, the CRA said it has more than doubled the number of calls it has answered to 70 ...

The CRA embarked on a 100-day review to address long-standing issues related to call response rates. The review aimed to evaluate the effectiveness of current systems and procedures in handling ...

The 100-day Service Improvement Plan was launched with specific goals in mind: Strengthening Services: To enhance the quality of service provided to taxpayers. Improving Access: To ensure that all ...

The CRA has released the 2026 federal tax brackets, raising the Basic Personal Amount (BPA) to $16,452 and adjusting CPP and ...

The temporary Canada Revenue Agency employees will answer calls related to personal taxes, benefits, business tax and trusts.